FAQ

Frequently Asked Questions

One of the most exclusive VIP experiences we offer is a bespoke personal shopping experience. The store can be rented out for a group, and our couture concierges will be on hand to guide you through the collections.

All United Designers couture concierges are trained to help customers achieve the perfect look, no matter the occasion. We provide advice on the best garment style, make up and accessories to suit your look, personality and desires. United Designers can provide make-up and hair stylist services.

Items Sizes UK
Abayas Standard sizes
Moroccan Kaftans Standard sizes
Evening dresses 38 – 48
Day dresses 38 – 48
Sparkly Jean 26 – 32

United Designers will gladly exchange or refund your purchase subject to the conditions outlined below:

  • United Designers will accept your return or exchange of unworn, unwashed merchandise in its original packing within fourteen (14) days of the original purchase.
  • United Designers will provide a refund on unworn, unwashed merchandise in its original packaging within seven (7) days of the purchase with original tags and labels attached.
  • During a sale period exchange and refunds are accepted within three (3) days of the original purchase
  • Returns must be accompanied by an original receipt or other proof of purchase
  • Refunds are issued in the form of cash if the original purchase was made in cash. If the purchase was made using a credit card, the card that was used for the original will be credited.
  • The following items are NOT subject to this policy – evening wear, made-to-order clothing, altered items and accessories

United Designers is pleased to offer clients a complimentary alteration service for all garments purchased from the store. Our experienced tailors can assist in achieving the best fit on the garment of your choice. We understand that customers require alterations to be made as quickly as possible and we work hard to ensure that the shortest turnaround times are achieved.

United Designers customers enjoy complimentary home delivery of altered garments in the UAE

If required, the tailoring service can also be used for made-to-order garments for a fee.

The flagship United Designers store is located in the Central Galleria on Level One of Mirdif City Centre.

Collections are also available at House Of Fraser (Abu Dhabi) and Studio 8 (Dubai Mall) concessions.

Opening Soon is a stand-alone store in Al Ain.

United Designers is committed to catering to the needs of the broader community. The entire store layout has been designed to be accessible to all, and our customers will be comfortable in all areas of the store, including the dressing rooms.