Please visit our Contact Us page which can be found at https://uniteddesigners.myshopify.com/pages/contact-us for any
support.

We are happy to review case by case and in some instances, we can
have your purchases altered for your desired fit. Please do contact us via the
Contact Us page and we can help assist. Contact Us can be found at https://uniteddesigners.myshopify.com/pages/contact-us

If you want to use the same email address, go to ‘My Account’,
which will take you to the login page, and then click on ‘Forgot your
Password?’ A password reset email will be sent to you so you can set a password
of your choice and continue to use the same email address for your account.

At United Designers, we value our customer’s privacy. Your
personal information is safe with us. Our commitment to you is:

> We will never share your debit/credit card information with any third party

> We will use any data you choose to share with us to personalize and enhance your shopping experience

You don’t need to register to order from United Designers.
However, when you register with us you will get additional benefits, such as:

> Subscriptions to the newsletter will provide updates on our latest collections, sales and promotions, news and events.

> Save time on your next purchase as we save your details for a simpler experience.

Although we try to have a stock level that will keep up with
expected demand, certain items that are highly popular can sometimes run out of
stock. Unfortunately, we will not be able to provide timelines for when a
specific item will be available again. As stocks continuously change and new
products are always being added, please continue to check in to see if we have
restocked your desired item or another style like it.

Yes, we have an option for the item to be delivered to our store
location in Sharjah City Centre, please email us at info@uniteddesigners.ae
should you want the item delivered to our store and we can arrange this.

Should you change your mind on your order, you can cancel the
order within two (2) hours from placing the order. Please email us on info@uniteddesigners.ae
stating your name and order ID found on your order confirmation email from
United Designers.

If an order is cancelled after the two (2) hour period from
placing the order, and the order has already been shipped, shipping charges
will not be eligible for a refund. Please receive the delivery and use the
returns process (excluding non-refundable items).

If a payment has already been deducted from your account, please
allow the timelines allocated from your bank for a refund.

At this present time, we don’t have an exchange policy, however,
we can examine your case individually. Please email us at info@uniteddesigners.ae and
include your name, mobile number, order number, brand name and style name to
request for an exchange.

We at United Designers take extra care to ensure that you receive
what you ordered. Please contact us at info@uniteddesigners.ae and we
will arrange an alternative delivery for your initially requested item.

Our brand packaging is beautifully wrapped, naturally evoking the
feel of a gift. Additionally, please email us at info@unitedesigners.ae to
request for the removal of the receipt in your order. 

Currently, this service is not available. To change or add an
item, the order must be cancelled, or another order can be placed.

No, you cannot add additional items to your order, but you
can always start a new order and we will be happy to deliver!

Please visit our Shipping page for further information. You can
find our Shipping page at https://uniteddesigners.myshopify.com/pages/shipping

Please email us at info@unitedesigners.ae for more
information on altering your deliver address. If in the instance your order has
been posted, it will not be possible to change your delivery address.

Please email us at info@unitedesigners.ae so we can
review your case to have it resolved as swiftly as possible.

You will be able to connect with the courier service upon attempt
of delivery if you are unavailable to receive your delivery or were not present
at the delivery address when delivery was attempted.

United Designers LLC ships globally. You can select your shipping
country at checkout stage.

We currently can not guarantee same day delivery, however
endeavour to deliver at the earliest. Delivery timelines can be found on the
Shipping page https://uniteddesigners.myshopify.com/pages/shipping

We accept credit/debit card payments, cash on delivery (COD) and
Tamara payments (Tamara is available in UAE, KSA and Kuwait)

You can only use one promo code at a time. Promo codes cannot be
used in conjunction with any other offer, sale or promotion.

Yes, Apple Pay and Samsung Pay are both available for you to use.

Yes, all our prices are inclusive of VAT.

Unfortunately, we cannot split payments between card and cash on
delivery. The entire amount needs to be paid via card or via cash on delivery.

This is an option; however, we would need to be notified in
advance via our email address info@uniteddesigners.ae for us to
make the necessary arrangements.

When ordering from a country outside of the UAE, you will not be
changed any additional amount other than your usual bank conversion transaction.

Please refer to the Returns page https://uniteddesigners.myshopify.com/pages/return-and-refund-policy

Once your return is received and inspected, we will also notify
you of the approval or rejection of your refund for the piece(s) you have sent
back to us. If the return transaction is approved, then your refund will be
processed, and credited to you within 5 working days via the same method paid.

For more information, please visit our Returns page https://uniteddesigners.myshopify.com/pages/return-and-refund-policy

Yes. Purchases made online may be returned or exchanged at the
United Designers store located in Sharjah, UAE.

Presently we do not offer store credit for returns. If you want to
return your item, a refund will be credited to your original method of payment.

It’s simple! You’ll need to be over 18 years old with a valid,
verifiable mobile number, a valid ID, and a valid payment card in Saudi Arabia,
the United Arab Emirates or Kuwait.

You’ll receive your order on time, and make your payments
according to your chosen payment plan! When paying with Tamara, your first
payment is due upon making the order.

Once your first payment is made, your order is confirmed and will
be shipped to you as per the store’s policies.

If you have any questions or concerns regarding payments, please
reach out to the Tamara Customer Care team for support.

With Tamara, it’s hassle-free! Based on the store’s policies,
request the return or cancellation from the store. Once the store informs us of
your return or cancellation, your payment plan will be updated and the relevant
amount will be refunded to your account. For more details, please visit Tamara
help center.

As long as you make your payments on time, you’ll never be charged
a late fee!

However, if you miss a payment due date, Tamara charges a late fee
of SAR/AED 25 or KWD 2 one day after the due date.

An additional late fee of SAR/AED 25 or KWD 2 will be charged with
every 15 days of delay. Fees are limited to SAR/AED 150 or KWD 12, or 25% of
the order value (the minimum of which will apply).

Download the Tamara app to get payment reminders and easily keep
track of your payments.

Please note: Repeated delays in payment will be reported to the
credit bureau in Saudi Arabia (SIMAH), AECB in the United Arab Emirates or
Ci-Net in Kuwait. This will impact your credit score and lead to the suspension
of your Tamara account until your entire overdue amount, including late fees,
is paid in full.

There are several potential reasons for rejection, including but
not limited to the following:

1. Your card isn't activated or fit for the ecommerce purchase.

2. You have overdue payments with Tamara.

3. Tamara's intricate risk system considers the value of your
purchase too high.

4. The value of the items you're trying to buy exceeds the allowed
purchase limit.

5. You have prior commitments to your bank/telecommunications company
and/or are flagged by Simah/Al Etihad Credit Bureau (AECB)/Ci-Net.

If none of the above reasons apply to you, please try again with a
different card.