Q1: How do I contact customer care?
Please visit our Contact Us page which can be found at https://uniteddesigners.myshopify.com/pages/contact-us for any
Q2: Does United Designers offer an alteration service?
We are happy to review case by case and in some instances, we can
have your purchases altered for your desired fit. Please do contact us via the
Contact Us page and we can help assist. Contact Us can be found at https://uniteddesigners.myshopify.com/pages/contact-us
Q3: I placed my first order as a guest. How can I now create an account with the same email address?
If you want to use the same email address, go to ‘My Account’,
which will take you to the login page, and then click on ‘Forgot your
Password?’ A password reset email will be sent to you so you can set a password
of your choice and continue to use the same email address for your account.
Q4: What will you do with my personal information?
At United Designers, we value our customer’s privacy. Your
personal information is safe with us. Our commitment to you is:
> We will never share your debit/credit card information with any third party
> We will use any data you choose to share with us to personalize and enhance your shopping experience
Q1: Do I need to Register to place an order?
You don’t need to register to order from United Designers.
However, when you register with us you will get additional benefits, such as:
> Subscriptions to the newsletter will provide updates on our latest collections, sales and promotions, news and events.
> Save time on your next purchase as we save your details for a simpler experience.
Q2: The item I want is out of stock. What should I do and how often do you restock?
Although we try to have a stock level that will keep up with
expected demand, certain items that are highly popular can sometimes run out of
stock. Unfortunately, we will not be able to provide timelines for when a
specific item will be available again. As stocks continuously change and new
products are always being added, please continue to check in to see if we have
restocked your desired item or another style like it.
Q3: Can I pick up my order from your store?
Yes, we have an option for the item to be delivered to our store
location in Sharjah City Centre, please email us at firstname.lastname@example.org
should you want the item delivered to our store and we can arrange this.
Q4: Can I cancel my order?
Should you change your mind on your order, you can cancel the
order within two (2) hours from placing the order. Please email us on email@example.com
stating your name and order ID found on your order confirmation email from
If an order is cancelled after the two (2) hour period from
placing the order, and the order has already been shipped, shipping charges
will not be eligible for a refund. Please receive the delivery and use the
returns process (excluding non-refundable items).
If a payment has already been deducted from your account, please
allow the timelines allocated from your bank for a refund.
Q5: Can I exchange my product(s)?
At this present time, we don’t have an exchange policy, however,
we can examine your case individually. Please email us at firstname.lastname@example.org and
include your name, mobile number, order number, brand name and style name to
request for an exchange.
Q6: What if I receive a different item to the one I ordered?
We at United Designers take extra care to ensure that you receive
what you ordered. Please contact us at email@example.com and we
will arrange an alternative delivery for your initially requested item.
Q7: How do I place an order as a gift?
Our brand packaging is beautifully wrapped, naturally evoking the
feel of a gift. Additionally, please email us at firstname.lastname@example.org to
request for the removal of the receipt in your order.
Q8: Can I change or amend the items in my order once it has been placed?
Currently, this service is not available. To change or add an
item, the order must be cancelled, or another order can be placed.
Q9: Can I add more items to my order and still receive it at the same time?
No, you cannot add additional items to your order, but you
can always start a new order and we will be happy to deliver!
Q1: How long does it take to receive my order?
Please visit our Shipping page for further information. You can
find our Shipping page at https://uniteddesigners.myshopify.com/pages/shipping
Q2: Can I change my delivery address after placing an order?
Please email us at email@example.com for more
information on altering your deliver address. If in the instance your order has
been posted, it will not be possible to change your delivery address.
Q3: What if the item I received is damaged on delivery?
Please email us at firstname.lastname@example.org so we can
review your case to have it resolved as swiftly as possible.
Q4: What will happen if I am not available for delivery of my order?
You will be able to connect with the courier service upon attempt
of delivery if you are unavailable to receive your delivery or were not present
at the delivery address when delivery was attempted.
Q5: What countries does United Designers Ship to?
United Designers LLC ships globally. You can select your shipping
country at checkout stage.
Q6: Do you offer same day delivery?
We currently can not guarantee same day delivery, however
endeavour to deliver at the earliest. Delivery timelines can be found on the
Shipping page https://uniteddesigners.myshopify.com/pages/shipping
Q1. What payment options are available at United Designers?
We accept credit/debit card payments, cash on delivery (COD) and
Tamara payments (Tamara is available in UAE, KSA and Kuwait)
Q2: Can I use more than one promo code at checkout?
You can only use one promo code at a time. Promo codes cannot be
used in conjunction with any other offer, sale or promotion.
Q3: Can I use Apple Pay and Samsung Play?
Yes, Apple Pay and Samsung Pay are both available for you to use.
Q4: Are the prices inclusive of VAT?
Yes, all our prices are inclusive of VAT.
Q5: Can I split my payment between card and cash on delivery?
Unfortunately, we cannot split payments between card and cash on
delivery. The entire amount needs to be paid via card or via cash on delivery.
Q6: Can I use card on delivery? Or do you only accept cash on delivery?
This is an option; however, we would need to be notified in
advance via our email address email@example.com for us to
make the necessary arrangements.
Q7: I am ordering from outside of the UAE, will I be charged any additional amounts?
When ordering from a country outside of the UAE, you will not be
changed any additional amount other than your usual bank conversion transaction.
Q1: How do I return an item?
Please refer to the Returns page https://uniteddesigners.myshopify.com/pages/return-and-refund-policy
Q2: Will I be refunded the full value of my order?
Once your return is received and inspected, we will also notify
you of the approval or rejection of your refund for the piece(s) you have sent
back to us. If the return transaction is approved, then your refund will be
processed, and credited to you within 5 working days via the same method paid.
For more information, please visit our Returns page https://uniteddesigners.myshopify.com/pages/return-and-refund-policy
Q3: Can I return my product to your store?
Yes. Purchases made online may be returned or exchanged at the
United Designers store located in Sharjah, UAE.
Q4: Do you offer store credit for returns?
Presently we do not offer store credit for returns. If you want to
return your item, a refund will be credited to your original method of payment.
Q1: What’s required for me to pay with Tamara?
It’s simple! You’ll need to be over 18 years old with a valid,
verifiable mobile number, a valid ID, and a valid payment card in Saudi Arabia,
the United Arab Emirates or Kuwait.
Q2: When will I receive my order if I pay with Tamara?
You’ll receive your order on time, and make your payments
according to your chosen payment plan! When paying with Tamara, your first
payment is due upon making the order.
Once your first payment is made, your order is confirmed and will
be shipped to you as per the store’s policies.
If you have any questions or concerns regarding payments, please
reach out to the Tamara Customer Care team for support.
Q3: What happens if I want to make a return / cancellation?
With Tamara, it’s hassle-free! Based on the store’s policies,
request the return or cancellation from the store. Once the store informs us of
your return or cancellation, your payment plan will be updated and the relevant
amount will be refunded to your account. For more details, please visit Tamara
Q4: What happens if I miss a payment?
As long as you make your payments on time, you’ll never be charged
a late fee!
However, if you miss a payment due date, Tamara charges a late fee
of SAR/AED 25 or KWD 2 one day after the due date.
An additional late fee of SAR/AED 25 or KWD 2 will be charged with
every 15 days of delay. Fees are limited to SAR/AED 150 or KWD 12, or 25% of
the order value (the minimum of which will apply).
Download the Tamara app to get payment reminders and easily keep
track of your payments.
Please note: Repeated delays in payment will be reported to the
credit bureau in Saudi Arabia (SIMAH), AECB in the United Arab Emirates or
Ci-Net in Kuwait. This will impact your credit score and lead to the suspension
of your Tamara account until your entire overdue amount, including late fees,
is paid in full.
Q5: Why was my order declined?
There are several potential reasons for rejection, including but
not limited to the following:
1. Your card isn't activated or fit for the ecommerce purchase.
2. You have overdue payments with Tamara.
3. Tamara's intricate risk system considers the value of your
purchase too high.
4. The value of the items you're trying to buy exceeds the allowed
5. You have prior commitments to your bank/telecommunications company
and/or are flagged by Simah/Al Etihad Credit Bureau (AECB)/Ci-Net.
If none of the above reasons apply to you, please try again with a