We understand that you may want to return your purchase, therefore we are happy to offer a 14-day refund policy from the date of delivery subject to meeting the terms and conditions in this section. For us to process a refund, please send us an email at firstname.lastname@example.org.
Refunds are subject to the following terms and conditions:
- Items must be returned in the condition that the item was received in. The item must be in a full sellable condition, where the item is not worn, damaged and unaltered in any way.
- The United Designers return tag, and the brand tag (if brand tag available) is to remain attached. Should these not be present, a refund will not be granted.
- Items will need to be returned with all original packaging and any brand packaging received such as but not limited to, shoe boxes, dust bag and handbag boxes. The original United Designers packaging will also need returning.
- Refunds and returns will not be eligible on items tailored specially for the customer. Also jewellery and swimwear due to hygiene reasons.
Our team will inspect each item, and we reserve the right to reject any refunds if there are signs of worn, damage or altered state from its original condition in any way.
Refunds will be credited to your original method of payment. Please allow for up to 30 days for the refund transfer to be completed.
- Credit and Debit card payments will be refunded via the same card used for the transaction.
- Service fees such as shipping are not refundable.
We do not currently have an exchange policy; however, we would like to encourage you to follow the refund steps and then place a new order for the desired item(s)